Trending...
- AI Transforming the POD Industry: Innovations and Opportunities
- DivX Unveils Revamped Resource Guide to Help Users Easily Convert MKV to MP4
- Chicago: Mayor Brandon Johnson Announces Largest-Ever Investment To Improve And Modernize Shelter Infrastructure Citywide
Carvana's Luxury Car Buyer Battles Transfer Case Failures, Warranty Workarounds & Mounting Duress After Recent $1,300 fees for acquisition + delayed luxury suv delivery or as Carvana delivery person called the service, a 'Car Pizza' order?
CHICAGO - illiNews -- Elite global traveler, transformational genius coach, and AW Pulitzer Publishing News Exec, Dr. Tracey Bond, has issued Day 2 of her 30-day public exposé on the unraveling chaos tied to her Carvana "Certified" vehicle purchase.
Carvana Buyers Beware- 'Pressed Charges Day 2' Media Alert Series
After investing $1,300 in car pre- acquisition and delivery fees; despite the delivery being cancelled after a call to confirm delivery - only to be redelivered on Carvana's next available date, Dr. Bond took delivery of a 2018 Range Rover Evoque on May 14, 2025. What was promoted as "Carvana Certified" turned into an escalating nightmare: internal transfer case noise detected immediately after delivery, and a subsequent diagnosis by a certified Oak Park mechanic confirmed critical drivetrain damage prior to Memorial Day.
More on illi News
SilverRock, Carvana's designated warranty partner, could not locate a proper replacement part, leaving the repair facility to order it independently. When the delayed part finally arrived, it was cracked. SilverRock then approved a refurbished substitute instead of a new one. When Dr. Bond inquired, she was told SilverRock "retains the right to choose", deferring further explanation to the local shop.
"For a publicly traded company to treat vehicle failure like fast food delivery is unacceptable," Dr. Bond stated. "The Carvana driver literally said, 'You ordered a pizza; we just deliver it.' That analogy alone gave me instant 'buyer ultra-leveling loss with shocks of heightened immune system triggers - which abbreviate into the acronym "B U L L S H I T!"
All the while, Carvana applied pressure to return the vehicle, despite outstanding warranty claims, unresolved mechanical failures, and delays beyond Dr. Bond's control. Their bots blocked email replies, and live agents shut down her attempts to transcribe for accuracy.
They script their conversations and control their tech, while silencing the buyer. That's not customer service — that's systemized suppression."
More on illi News
Dr. Bond also uncovered a 9,800-mile odometer reset alert via FIXD diagnostic data, and observed multiple manufacturing and powertrain anomalies consistent with known issues near the 50K mileage mark — all undisclosed at point of sale.
As a consumer acting in good faith, Dr. Bond refuses to return the vehicle under duress or accept a bait-and-switch "exchange" offer. Instead, she has launched this verified public news series to hold accountable what she calls "one of the most alarmingly marketed car experiences of her lifetime."
"Consumers deserve better. They deserve clarity, not cracked parts. They deserve dignity, not delay."
---
Agencies to be Formally Notified This Week:
Better Business Bureau (BBB)
Illinois Attorney General's Office
Federal Trade Commission (FTC)
National Highway Traffic Safety Administration (NHTSA)
To schedule credentialed media interviews or media coverage, please contact:
Dr. Tracey Bond
https://Beneficience.com
Legacy PR
Carvana Buyers Beware- 'Pressed Charges Day 2' Media Alert Series
After investing $1,300 in car pre- acquisition and delivery fees; despite the delivery being cancelled after a call to confirm delivery - only to be redelivered on Carvana's next available date, Dr. Bond took delivery of a 2018 Range Rover Evoque on May 14, 2025. What was promoted as "Carvana Certified" turned into an escalating nightmare: internal transfer case noise detected immediately after delivery, and a subsequent diagnosis by a certified Oak Park mechanic confirmed critical drivetrain damage prior to Memorial Day.
More on illi News
- Rocket.Chat assessed "Awardable" for Department of Defense work in the CDAO's Tradewinds Solutions Marketplace
- Suburban Orthopaedics Expands Foot and Ankle Team with Fellowship-Trained Surgeon Shoueb Malik, DPM
- Rising Home Values Aren't Preventing Foreclosures
- Success for Global Communications Leader IQSTEL, Inc. Growing From $13 Million Revenue in 2018 to Nearly $300 Million Last Year
- Designer Creates 100 Free Posters for Black Business Month
SilverRock, Carvana's designated warranty partner, could not locate a proper replacement part, leaving the repair facility to order it independently. When the delayed part finally arrived, it was cracked. SilverRock then approved a refurbished substitute instead of a new one. When Dr. Bond inquired, she was told SilverRock "retains the right to choose", deferring further explanation to the local shop.
"For a publicly traded company to treat vehicle failure like fast food delivery is unacceptable," Dr. Bond stated. "The Carvana driver literally said, 'You ordered a pizza; we just deliver it.' That analogy alone gave me instant 'buyer ultra-leveling loss with shocks of heightened immune system triggers - which abbreviate into the acronym "B U L L S H I T!"
All the while, Carvana applied pressure to return the vehicle, despite outstanding warranty claims, unresolved mechanical failures, and delays beyond Dr. Bond's control. Their bots blocked email replies, and live agents shut down her attempts to transcribe for accuracy.
They script their conversations and control their tech, while silencing the buyer. That's not customer service — that's systemized suppression."
More on illi News
- Artbound: "The Cheech" Awarded Two 2025 LA Area EMMY Awards — Honored in ARTS & MUSIC COMPOSITION
- Rising Conservative Star Jordan Brace Emerges as Influential Political Voice with Elite Washington Connections
- Conservative Latinos for PA Shaping the Future of Hispanic Community, Guest State Treasurer Stacy Garrity
- FOX NEWS CHANNEL IS NUMBER ONE TELEVISION NETWORK IN PRIMETIME THROUGHOUT JULY LEADING ALL BROADCAST NETWORKS
- J&B Home Renovations Inc. — Roofing Company Skokie Homeowners Trust
Dr. Bond also uncovered a 9,800-mile odometer reset alert via FIXD diagnostic data, and observed multiple manufacturing and powertrain anomalies consistent with known issues near the 50K mileage mark — all undisclosed at point of sale.
As a consumer acting in good faith, Dr. Bond refuses to return the vehicle under duress or accept a bait-and-switch "exchange" offer. Instead, she has launched this verified public news series to hold accountable what she calls "one of the most alarmingly marketed car experiences of her lifetime."
"Consumers deserve better. They deserve clarity, not cracked parts. They deserve dignity, not delay."
---
Agencies to be Formally Notified This Week:
Better Business Bureau (BBB)
Illinois Attorney General's Office
Federal Trade Commission (FTC)
National Highway Traffic Safety Administration (NHTSA)
To schedule credentialed media interviews or media coverage, please contact:
Dr. Tracey Bond
https://Beneficience.com
Legacy PR
Source: Beneficience.com Legacy PR
0 Comments
Latest on illi News
- Bynn Intelligence Reinvents Document Fraud Detection with Groundbreaking Acquisition and Revolutionary AI Model
- Mentor Agile Says WIOA‑Funded Seats Still Available for Summer Product‑Owner
- 2A Commerce Launches Firearms eCommerce Platform
- GOAT SKIN® Launches the Campaign Tee: A Sovereign Statement in Luxury Apparel
- Midwest Pond Features & Landscape Says "We're Ready for Repairs"
- Brianne Zitko Named Winner of 2025 Great Companies International Women Entrepreneur Award
- 4Closure Rescue Expands Foreclosure Support Services to Underserved Communities Across the U.S
- Premier Protein® and Milk Bar® Launch New "Power Hour" Protein Menu
- Exposing Psychiatric Abuse, CCHR Has Pushed for Global Human Rights Protections
- Spur Chicago Builds Momentum Through Summer Field Collaborations
- RDG Mining launches 1-day XRP、BTC mining contract, XRP short-term investment users surge 500%
- Donna Cardellino and Paul Lafrance Sign Exclusive Deal for Worldwide Expansion into Commercial and Luxury Real Estate Design Projects
- New Book "Three Permissions" Redefines Self-Leadership for a Burnout-Weary Culture
- Opening a new era of USDC smart cloud mining: CJB Crypto makes digital dollar earnings within reach
- The Evolution of the BDCV Platform: Empowering Mental Health & Wellness
- DFS Fullcolor Printing by Inkdnylon | Nationwide Print Partner
- Author Charlene Wexler Earns Apex Award for Farewell to South Shore
- Philadelphia HVAC Company Bypasses Paid Search Ads, Citing Cost Savings for Customers
- Block AI Labs Empowers Startups with Affordable, AI-Driven Software Development from U.S. and Colombia Ask ChatGPT
- ICYMI: Mayor Brandon Johnson Leads The Most Transformative Week For Disability Justice In Chicago's History