Trending...
- Registration for Future of Commerce 2026 is Now Open!
- Chicago: Mayor Brandon Johnson, CFD Commissioner Nance-Holt Mourn the Passing of Firefighter-EMT Michael Altman
- Various Measures Introduced to and Approved by the Chicago City Council
CHICAGO - illiNews -- Forum Extended Care Services celebrated the 20th edition of its annual customer survey with yet another year of top marks.
Across the three main survey domains of pharmacy dispensing, customer service, and on-site consulting, at least 98% of respondents expressed satisfaction with Forum's services for 2024.
In addition, more than 88% of Forum's customers reported high satisfaction levels — defined as those responding "quite satisfied" or "very satisfied" — illustrating once again Forum's commitment to high-quality services across all business lines.
"You are all amazing," said one respondent, while another described the Forum team as "very kind, professional people."
Other feedback called out Forum's "helpful and informative" staff, as well as the overall positivity of the pharmacy's staff.
More on illi News
"Customer service is the cornerstone of our business philosophy," Brian Kramer, RPh, MBA, President & CIO of Forum, said. "We don't succeed if our clients don't succeed. Especially with a service as sensitive and vital as pharmacy management for long-term care and senior living communities, having a trusted partner is paramount. This year's results stand as yet more proof of our team's commitment to serving our customers — and, in turn, helping to keep their residents safe and healthy."
More than 60 customers responded to Forum's 2024 satisfaction survey, a key part of the company's goal of constant improvement. Combined with other innovative strategies such as Lean Six Sigma, Forum strives to help its customers improve care and reduce costs.
To access survey highlights, visit forumpharmacy.com/education-resources.
Across the three main survey domains of pharmacy dispensing, customer service, and on-site consulting, at least 98% of respondents expressed satisfaction with Forum's services for 2024.
In addition, more than 88% of Forum's customers reported high satisfaction levels — defined as those responding "quite satisfied" or "very satisfied" — illustrating once again Forum's commitment to high-quality services across all business lines.
"You are all amazing," said one respondent, while another described the Forum team as "very kind, professional people."
Other feedback called out Forum's "helpful and informative" staff, as well as the overall positivity of the pharmacy's staff.
More on illi News
- Compliance Alert: Maryland, Texas Regulate Use of Artificial Intelligence in Utilization Reviews
- Elite Benefits Launches "Benefits Survival Guide" to Help Employers Control Costs and Uncertainty
- Colony Ridge Communities Celebrates Successful Soccer Season Kickoff with Families and Youth
- Pregis Launches Sharp™ Lynx 18 Automated Bagger: Unlocking Packing Efficiency in Space-Constrained Fulfillment Operations
- EFA Announces 2026 Editorial Rate Chart
"Customer service is the cornerstone of our business philosophy," Brian Kramer, RPh, MBA, President & CIO of Forum, said. "We don't succeed if our clients don't succeed. Especially with a service as sensitive and vital as pharmacy management for long-term care and senior living communities, having a trusted partner is paramount. This year's results stand as yet more proof of our team's commitment to serving our customers — and, in turn, helping to keep their residents safe and healthy."
More than 60 customers responded to Forum's 2024 satisfaction survey, a key part of the company's goal of constant improvement. Combined with other innovative strategies such as Lean Six Sigma, Forum strives to help its customers improve care and reduce costs.
To access survey highlights, visit forumpharmacy.com/education-resources.
Source: Forum Pharmacy
0 Comments
Latest on illi News
- KeysCaribbean Offers 'Skip-the-Crowds' Savings With 15 Percent Off April Stays
- Supply & Demand Chain Executive Names Puga Sankara as Recipient of 2026 Pros to Know Award
- Chicago: Mayor Brandon Johnson Cuts Ribbon on TimeLine Theatre in Uptown
- AI Disruption Meets Marine Scale: Off The Hook YS, Inc. (N Y S E American: OTH) Targets Breakout Growth with NextBoat Launch and Aggressive Expansion
- Targeting the Billion-Dollar U.S. Countermeasure Market With AI-Driven Biodefense Platform: Lunai Bioworks (N A S D A Q: LNAI)
- New Global Standard for Transparency Across Critical Resources and Energy Markets: SMX (Security Matters) PLC (N A S D A Q: SMX)
- Forced Psychiatric Hospitalization Fails Vulnerable People: CCHR Urges Repeal Amid Rising U.S. Policies
- Surging Into High-Performance AI With $AMD Partnership, Patent Expansion, and Strengthened Balance Sheet: Avalon GloboCare Corp. (N A S D A Q: ALBT)
- Kiko Nation Launches Mobile App to Modernize Livestock Management and Digital Animal Registry
- NEW MANAGEMENT BOOK: Creating a Joy-Centric Culture
- Beyond Intranet Launches Unified Intranet Solution to Improve Employee Engagement and Organizational Alignment
- QuickTrack by Datalex Transforms Retail Promoter Management with Claude AI and Real-Time Insights
- Kaltra Introduces Seasonal Discounts on Replacement Coils for Carrier, York, and Trane Chillers
- Evolve Construction Mobilizes Commercial Storm Response Across Illinois With AI-Powered Damage Documentation and Public Adjusters Partnership
- The World's First Fully Regenerative Economy: Securing Energy, Food, and a Clean Planet
- The State of Law Firm Marketing: Top Companies, Awards, and Resources
- USA Best Book Awards Finalist What Love Leaves Behind Releases March 24
- City Of Chicago Challenges Unlawful Rescission of Landmark 2009 Greenhouse Gas Endangerment Finding
- Vanguard's Happy Campers Headed to Sphero World Championship
- Inkdnylon Custom Apparel Launches Cost-Saving System for Promotional Products and Custom Apparel in Chicago