Trending...
- Report: Chicago's Safety Plan Showing Promising Results in Key Neighborhoods
- Registration for Future of Commerce 2026 is Now Open!
- Various Measures Introduced to and Approved by the Chicago City Council
CHICAGO - illiNews -- It was another banner year for Forum Extended Care Services' 19th annual customer survey, with 105 communities responding. Every year the regional pharmacy canvasses customers about their experiences over 31 different assessments of operations, customer service, and consulting/on-site offerings. Forum's 2023 results continued the trend of receiving high marks, with 98% overall satisfaction in every category.
With high satisfaction levels ("quite satisfied" or "very satisfied") reported by more than 80% of the pharmacy's customers, Forum was recognized with the highest ranking — five stars — for overall consulting and on-site services by two-thirds of all respondents, commending the quality of clinical and support services.
"Forum provides quick response and great customer service. Plus, [our Pharmacy Concierge] is awesome and available whenever I call," said one survey respondent.
Other areas highlighted for exceptional service included account management, medical records, and survey assistance.
More on illi News
"In a time when many businesses are diminishing the role of customer service, Forum continues to shine, and it's a testament to our team's dedication and exceptional drive year after year," said Brian Kramer, RPh, MBA, President & CIO of Forum.
"We pursue and value customer feedback as an essential tool to identify areas for improvement and ways to provide unparalleled service that makes medications easy, accurate, and reliable," he added.
Forum strives to maintain the highest levels of service by listening to the voice of its customers. The comprehensive annual survey is a critical part of Forum's operation and provides valuable insight for continuous improvement. Customer surveys and other innovative strategies such as Lean Six Sigma are integral to the pharmacy's mission to improve quality, reduce costs, and enhance a customer-driven culture.
To access survey highlights, visit forumpharmacy.com/education-resources.
With high satisfaction levels ("quite satisfied" or "very satisfied") reported by more than 80% of the pharmacy's customers, Forum was recognized with the highest ranking — five stars — for overall consulting and on-site services by two-thirds of all respondents, commending the quality of clinical and support services.
"Forum provides quick response and great customer service. Plus, [our Pharmacy Concierge] is awesome and available whenever I call," said one survey respondent.
Other areas highlighted for exceptional service included account management, medical records, and survey assistance.
More on illi News
- Beyond Intranet Launches Unified Intranet Solution to Improve Employee Engagement and Organizational Alignment
- QuickTrack by Datalex Transforms Retail Promoter Management with Claude AI and Real-Time Insights
- Kaltra Introduces Seasonal Discounts on Replacement Coils for Carrier, York, and Trane Chillers
- Evolve Construction Mobilizes Commercial Storm Response Across Illinois With AI-Powered Damage Documentation and Public Adjusters Partnership
- The World's First Fully Regenerative Economy: Securing Energy, Food, and a Clean Planet
"In a time when many businesses are diminishing the role of customer service, Forum continues to shine, and it's a testament to our team's dedication and exceptional drive year after year," said Brian Kramer, RPh, MBA, President & CIO of Forum.
"We pursue and value customer feedback as an essential tool to identify areas for improvement and ways to provide unparalleled service that makes medications easy, accurate, and reliable," he added.
Forum strives to maintain the highest levels of service by listening to the voice of its customers. The comprehensive annual survey is a critical part of Forum's operation and provides valuable insight for continuous improvement. Customer surveys and other innovative strategies such as Lean Six Sigma are integral to the pharmacy's mission to improve quality, reduce costs, and enhance a customer-driven culture.
To access survey highlights, visit forumpharmacy.com/education-resources.
Source: Forum Extended Care Services, Inc
0 Comments
Latest on illi News
- ENTOUCH Named Finalist for 2026 North American Inspiring Workplaces Awards
- Keyrenter Property Management Naperville Announces Grand Opening
- Cleveland County Goat Farm NC Kikos Featured in "Feature Farmer Friday" Documentary
- Registration for Future of Commerce 2026 is Now Open!
- Tony Grundler Introduces Artificial Intelligence V.S. Avatar-Ian's
- Hollywood's Elite Gather at the Annual WOW Creations Oscars Gifting Suite at the Universal Hilton
- Where Were the Women? Reframing the Greek Revolution Through Contemporary Art
- Chicago: Mayor Brandon Johnson Appoints Deputy Mayor Kenya Merritt as Department of Cultural Affairs and Special Events Commissioner
- City of Chicago and Choose Chicago to Lead Chicago 250 Commemoration, Celebrating the History and Soul of America
- This Creator Breaks Through - 130 Million Views and Rising
- JGCMGS Details Architecture to Safeguard Assets From Unauthorized Phishing Scams
- 21 Days: The Malta Deadline That Could Redraw the Finnish Online Casino Map
- JEGS Launches Modern, Secure Payments Powered by PhaseZero.ai
- U.S. Government Contracts in Excess of 38 Million Secured Through Partner, Establishing Multi-Year Defense Revenue Platform Through 2032: $BLIS
- New Report Reveals Surprising Trends in Ohio Airport Accidents
- Why Your Berberine Failed: RevGenetics Unveils the Absorption Gap Solution
- WCC Kitchens and Cabinets Featured on Selling Houses Australia
- The Latest Premium Robotic Massage Chair in the US
- Cat Hunt Simulator : Burrow & Pounce Lands on the App Store
- Shincheonji Marks 42nd Anniversary: From a Basement to a Denomination Growing by Tens of Thousands Annually