Evolve IP Recognized in 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the Fifth Time
illi News/10138666

KING OF PRUSSIA, Pa. - illiNews -- Evolve IP, a leading international service provider of Work Anywhere™ solutions, today announced that it has been named in the 2021 Gartner Magic Quadrant™ for Contact Center as a Service (CCaaS). This recognition marks Evolve IP's fifth consecutive recognition in the Magic Quadrant, which evaluates leading CCaaS technology providers and their ability to deliver on end-user needs.

Evolve IP's unified omnichannel contact center solution delivers all of the award-winning features that businesses need to improve agent productivity, support remote working, and enhance customer experience. It offers higher value than comparable solutions and also has one of the highest user ratings, 4.8 out of 5 stars, and a 92% client recommendation rate on Gartner Peer Insights.

"We are thrilled to be included in the 2021 Gartner Magic Quadrant for Contact Center as a Service for the fifth consecutive time. We have a distinct market differentiation compared to pure-play contact center providers. Not only are we priced lower than comparable solutions but are one of the only technology providers that provides integrations with Cisco UCaaS, Microsoft Teams and Managed DaaS offering", said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.

More on illi News

• Revenue Optics Names Prat Patibandla Director of Growth Marketing
• Professional Hardwood Floor Installation Benefits Unveiled: Premier Custom Hardwood Flooring Releases Expert Industry Guide
• Independent Autopsies Are Changing Civil Cases: Kansas City Forensic Explains Why Families Are Seeking Second Opinions
• The Kryder Law Group, LLC Recovers $975,000 in Two Motor Vehicle Accident Settlements
• JEGS Launches Transformed Digital Commerce Platform Powered by PhaseZero

"The pandemic forced contact centers to spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change towards remote and hybrid working, IT and contact center leaders are looking at better ways to connect agents to the contact center solution and critical applications they need to do their jobs. No one besides us puts all of this in a single solution, allowing employees to work anywhere, productively and securely," said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.

Evolve IP's contact center solution enables businesses to connect their contact center with the rest of the organization and create a world-class customer experience, including:

• Omnichannel with voice, chat, text, email, callback, and more
• Full integration with enterprise-class unified communications or, it can be deployed with customer's existing PBX or as a standalone  
• Flexible work-from-home deployment options with integrations for Microsoft Teams and Digital Workspaces
• Flexible pricing structure and best market value
• AI-driven speech analytics and call recording
• Workforce management
• Business intelligence and reporting
• Robust IVR and callback capabilities
• Out of the box integrations for commercial business applications and CRMs like Salesforce.com
• 3rd party audited for regulatory compliance
• Ability to work and hire anywhere

Click here to learn more about Evolve IP's CCaaS solution.

More on illi News

• Subject matter experts: Present your ideas at IISE Annual Conference 2027 in Louisville
• Cummings Graduate Institute Celebrates New Doctor of Behavioral Health Graduates
• Visit London Appoints The SEO Works for AI-First Search Strategy
• Chicagoland pastors reiterate call to release religious leader detained in South Korea
• Inglewood Associates and Gordon Brothers Provide Update on Sale Process for 925 Euclid Avenue in Cleveland

Disclaimer:* Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021

The Magic Quadrant for Contact Center as a Service was named as Magic Quadrant for Contact Center as a Service, North America till 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved