New voice and desktop-enabled application allows callers to make payments privately during agent interactions
TUALATIN, Ore. & CEDAR PARK, Texas - illiNews -- Contact center solutions developer Interactive Northwest, Inc. (INI) has partnered with Omni-channel integration specialist CTIntegrations to deliver INI SecurePaymentAssistant™, a secure agent-assisted payment application. INI SecurePaymentAssistant is purpose-built to address the security concerns of today's contact center, including work from home agents.
INI SecurePaymentAssistant, which integrates with the Avaya Experience Portal, protects sensitive financial data by placing the contact center agent on hold while the caller makes a payment, aiding Payment Card Industry Data Security Standard (PCI DSS) compliance. When INI SecurePaymentAssistant is integrated with the CTSuite™ web client, agents can launch and connect callers to the voice-enabled payment application, while receiving real-time progress updates at the desktop. Agents are unable to hear or view any payment transaction information during the interaction. The flexible configuration options in INI SecurePaymentAssistant allow for callers to be reconnected to the agent, transferred elsewhere, or disconnected once the payment is complete. INI SecurePaymentAssistant features an easy-to-use web administration interface, and allows payments with stored or new credit cards.
More on illi News
"Regardless of how trustworthy an agent may be, giving someone your credit card number over the phone feels risky to most people. We designed INI SecurePaymentAssistant to reassure callers that their payment information remains confidential, while still allowing them to continue their conversation with an agent," said Danette Craig, President, INI. "INI SecurePaymentAssistant offers a better customer experience and alleviates awkward financial information exchanges with agents. It also helps protect agents and organizations from accusations of wrongdoing."
INI SecurePaymentAssistant fully integrates with the popular CTIntegrations CTSuite web client, enabling one-click transfers to the payment application and on-screen progress monitoring. CTSuite provides an intuitive agent interface which allows multimodal communication channels and integration with Avaya CC Elite.
"CTIntegrations is always looking for ways to enhance CTSuite so that it better serves the needs of today's contact centers," said Ronny Flaatten, CTO of CTIntegrations. "Adding INI SecurePaymentAssistant to CTSuite addresses a key concern our customers are pivoting to support, which is agents working from home in a non-corporate environment."
INI SecurePaymentAssistant is now available through INI, CTIntegrations, and Avaya Partners. For more features, benefits and information, visit www.interactivenw.com or www.ctsuite.io, or call 1-800-732-3236.
More on illi News
About Interactive Northwest, Inc.
Since 1992, INI has been a leader in developing IVR and telephony communication software. Recognized for its expertise in voice response, speech recognition, CTI, and security, INI delivers solutions that result in high satisfaction for clients, partners, and end-users alike. For more information visit www.interactivenw.com or contact INI at 1-800-732-3236.
About CTIntegrations LLC
Founded in 2007, CTIntegrations, LLC is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. To learn more, go to www.CTIntegrations.com.
INI SecurePaymentAssistant, which integrates with the Avaya Experience Portal, protects sensitive financial data by placing the contact center agent on hold while the caller makes a payment, aiding Payment Card Industry Data Security Standard (PCI DSS) compliance. When INI SecurePaymentAssistant is integrated with the CTSuite™ web client, agents can launch and connect callers to the voice-enabled payment application, while receiving real-time progress updates at the desktop. Agents are unable to hear or view any payment transaction information during the interaction. The flexible configuration options in INI SecurePaymentAssistant allow for callers to be reconnected to the agent, transferred elsewhere, or disconnected once the payment is complete. INI SecurePaymentAssistant features an easy-to-use web administration interface, and allows payments with stored or new credit cards.
More on illi News
- Chicago: Mayor Lightfoot, City Departments and Street Outreach Partners Announce New Efforts to Ensure Safe and Healthy Fourth of July Weekend
- Amazing Local Summer Bucket List Destinations
- Law Offices of Charles G. Eichinger & Associates, P.C. Open and Ready to Help
- Torres Law Joins Alliott Group, The World's Sixth-Largest Multidisciplinary Alliance Of Professional Services Firms
- NetZoom Adds More Devices to the Most Extensive Microsoft Visio Stencils Library for Shapes, Templates, and Add-Ons
"Regardless of how trustworthy an agent may be, giving someone your credit card number over the phone feels risky to most people. We designed INI SecurePaymentAssistant to reassure callers that their payment information remains confidential, while still allowing them to continue their conversation with an agent," said Danette Craig, President, INI. "INI SecurePaymentAssistant offers a better customer experience and alleviates awkward financial information exchanges with agents. It also helps protect agents and organizations from accusations of wrongdoing."
INI SecurePaymentAssistant fully integrates with the popular CTIntegrations CTSuite web client, enabling one-click transfers to the payment application and on-screen progress monitoring. CTSuite provides an intuitive agent interface which allows multimodal communication channels and integration with Avaya CC Elite.
"CTIntegrations is always looking for ways to enhance CTSuite so that it better serves the needs of today's contact centers," said Ronny Flaatten, CTO of CTIntegrations. "Adding INI SecurePaymentAssistant to CTSuite addresses a key concern our customers are pivoting to support, which is agents working from home in a non-corporate environment."
INI SecurePaymentAssistant is now available through INI, CTIntegrations, and Avaya Partners. For more features, benefits and information, visit www.interactivenw.com or www.ctsuite.io, or call 1-800-732-3236.
More on illi News
- EzPaycheck 2020 Payroll Software Is Flexible Enough to Accommodate Healthcare Establishments
- Senseeker Establishes In-House Wafer Testing Capability
- CEO Coaching International Congratulates Its Client Jamie Donnelly on CFO of the Year Award
- AUA College of Medicine Launches International Track for UK Medical Students
- CMC Group Inc. Announces Senior Leadership Transition
About Interactive Northwest, Inc.
Since 1992, INI has been a leader in developing IVR and telephony communication software. Recognized for its expertise in voice response, speech recognition, CTI, and security, INI delivers solutions that result in high satisfaction for clients, partners, and end-users alike. For more information visit www.interactivenw.com or contact INI at 1-800-732-3236.
About CTIntegrations LLC
Founded in 2007, CTIntegrations, LLC is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. To learn more, go to www.CTIntegrations.com.
Source: Interactive Northwest, Inc.
Filed Under: Business, Technology
0 Comments
Latest on illi News
- Mayor Lightfoot and CDPH Announce $56m Grant to Chicago Cook Workforce Partnership and Partners to Bolster Contact Tracing Efforts for Covid-19 Cases in Chicago
- New Outdoor Sunlight Readable Touch Screen
- Palm Beach Dentist Dr. Mitchell Josephs Honored with Alpert JFS Volunteer Award
- Mother of Four Brings Online UX Designer Training to Stay at Home Moms
- Booms and Beats in Kansas City's West Bottoms Brings Entertainment Back to First Friday Weekends
- Ironside Human Resources selected for 2020 Dallas Small Business Excellence Award Dallas
- Sage IT selected as one of the "30 Fastest Growing Tech Companies" by The Silicon Review
- Intuit and NACCE Welcome Eleven Colleges to Phase II of Financial Management for Entrepreneurs Curriculum Initiative
- DeskProto® releases CAM software for Apple® computers
- Automotive Lighting Market Worth $34.9 Billion in 2025 - Exclusive Report by MarketsandMarkets™
- Autonomous, Inc Declares Support for Black Lives Matter
- REAL Trends + Tom Ferry Announce 2020 America's Best Real Estate Professionals List 8th Annual Real Estate Ranking
- Chicago: Mayor Lightfoot Announces $11 Million Allocation in Grant Funding for Projects in INVEST South/West Community Areas
- Pack Power™ Enables swyMed Telehealth Backpack
- Naperville Police Arrest Subject for Home Invasion
- SBG Sports Software Appointed as FIA Exclusive Official Supplier of Race Control System in a Multi-Year Partnership
- Hughes Shelton Realtors Ranked Among Top Real Estate Teams In Florida By Real Trends America's Best
- Ideanomics Announces Delivery Completion of Multiple EV Sales Orders
- 'Monetize inc' offers pre-sale home renovation option for real estate agents, sellers in Chicago
- Respiratory Care Devices Market Size Worth $29.9 Billion by 2025 - Exclusive Report by MarketsandMarkets™