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Prime Managed Technology Solutions Business Profitability and Performance with the Latest in Integrated Contact Center Technology
SKOKIE, Ill. - illiNews -- Prime Managed Technology Solutions helps organizations with contact centers and customer service departments enhance their customers' experience and drive their employees' productivity.
Customers still prefer to speak with customer service over the phone and this is why it's so important for businesses to get this central pillar of customer experience right. A survey conducted by Hubspot, found that "69% [of people] prefer to use phone support over chat or 'other' support channels."
Prime Managed Technology Solutions has compiled a "4-Point Checklist" to help business owners determine if their Integrated Contact Center (ICC) technology is up to par with market standards.
1. Improved Collaboration: employees need to manage their corporate communications from a single, intuitive interface which functions properly no matter which operating system they use. That means they need to easily be able to get ahold of their coworkers through phone calls, sending instant messages, participating in corporate group chats, and starting audio/video conferences "on-the-fly." The best ICC solutions also have "Presence Management" which allows employees to quickly judge the availability of coworkers from their Presence state so they reach out when there's a higher probability of their message being received."
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2. Increased Productivity: Any solution should come pre-packaged with features to streamline processes and improve customer service departments of any size or call vol-ume. Ultimately, this means that employees should be able to handle a higher volume of customer calls or they must be better equipped to handle them more efficiently, which re-sults in increased productivity and profitability.
3. Flexibility: The latest software-based phone systems enables the contact center to scale up or down as business ebbs and flows because of promotions, seasonality or business growth.
4. Customizable Reporting: If your contact center phone system doesn't have ro-bust reporting capabilities, management cannot make strategic decisions. Imagine your CFO only reported one number to you at the end of the year, instead of providing monthly reports from which leadership can derive insights. Access to historical data to analyze the business' productivity and improve operations is one of the main reasons to invest in a contact center system in the first place.
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ABOUT PRIME MANAGED TECHNOLOGY SOLUTIONS
Since 1993, Prime Managed Technology Solutions has been working with thousands businesses in the Chicago metropolitan area. Prime has evolved into a resource for businesses to put together all of the pieces of the information technology puzzle. From hosted applications to hosted phone services, back up and database management, Prime is all about providing technology solutions for businesses.
For more information on Prime Managed Technology Solutions, call (847) 329-8600 or visit https://www.primemtsp.com.
Customers still prefer to speak with customer service over the phone and this is why it's so important for businesses to get this central pillar of customer experience right. A survey conducted by Hubspot, found that "69% [of people] prefer to use phone support over chat or 'other' support channels."
Prime Managed Technology Solutions has compiled a "4-Point Checklist" to help business owners determine if their Integrated Contact Center (ICC) technology is up to par with market standards.
1. Improved Collaboration: employees need to manage their corporate communications from a single, intuitive interface which functions properly no matter which operating system they use. That means they need to easily be able to get ahold of their coworkers through phone calls, sending instant messages, participating in corporate group chats, and starting audio/video conferences "on-the-fly." The best ICC solutions also have "Presence Management" which allows employees to quickly judge the availability of coworkers from their Presence state so they reach out when there's a higher probability of their message being received."
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2. Increased Productivity: Any solution should come pre-packaged with features to streamline processes and improve customer service departments of any size or call vol-ume. Ultimately, this means that employees should be able to handle a higher volume of customer calls or they must be better equipped to handle them more efficiently, which re-sults in increased productivity and profitability.
3. Flexibility: The latest software-based phone systems enables the contact center to scale up or down as business ebbs and flows because of promotions, seasonality or business growth.
4. Customizable Reporting: If your contact center phone system doesn't have ro-bust reporting capabilities, management cannot make strategic decisions. Imagine your CFO only reported one number to you at the end of the year, instead of providing monthly reports from which leadership can derive insights. Access to historical data to analyze the business' productivity and improve operations is one of the main reasons to invest in a contact center system in the first place.
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ABOUT PRIME MANAGED TECHNOLOGY SOLUTIONS
Since 1993, Prime Managed Technology Solutions has been working with thousands businesses in the Chicago metropolitan area. Prime has evolved into a resource for businesses to put together all of the pieces of the information technology puzzle. From hosted applications to hosted phone services, back up and database management, Prime is all about providing technology solutions for businesses.
For more information on Prime Managed Technology Solutions, call (847) 329-8600 or visit https://www.primemtsp.com.
Source: Prime Telecommunications. Inc.
Filed Under: Business
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