illi News - ICTBroadast Version 4.1, Advance call center software for your needs

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ICTBroadcast offers all in one solution for call centers, contact centers, telemarketers and internet telephony services providers with unified communications support

MULTAN, Pakistan & ACT, Australia - illiNews -- ICTBroadcast is unified communications call center, auto dialer, predictive dialer, power dialer, preview dialer and progressive dialer with white label and multi tenant support also bundled with multi service billing, advance routing, payments management, IVR studio and many advance features

New And Advance Call Center Software in 2021

So, if you're a team of ten or a few hundred, it's important to choose the right resources to build your call center. ICTBroadcast is the right choice with it's latest release 4.1, all new features discuss below.

Advance WebRTC based agent panel introduced with call disposition support

Click to dial feature added in agent panel
IVR Studio transfer app enhanced with action on failed status
IVR Studio paly menu app enhanced with token/dynamic available support
Rest API of campaign report developed to fetch extra custom fields of different campaigns
Manual dialing, as well as Preview / Progressive dialing support, added
Automatic deletion of duplicate records from while uploading contacts as CSV file
Call back support added into integration
Push call status / Integration support added for invalid calls and tokens
Database cleaning script developed
Google TTS support added

This new ICTBroadcast WebPhone enables agents to accept calls through their browsers without any external hardware or software.

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Click here for ICTBroadcast pricing information

ICTBroadcast is a product of ICT Innovations

Contact
Tahir Almas
***@ictinnovations.com

Source: ICT Innovations

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