Beyond Finance Wins Gold Stevie® Award for Customer Service Department of the Year in 23rd Annual American Business Awards
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CHICAGO, May 8, 2025 ~ Beyond Finance, a leading debt consolidation organization, has been recognized for its exceptional customer service by winning the Gold Stevie® Award for Customer Service Department of the Year in the 23rd Annual American Business Awards®. This prestigious honor highlights Beyond Finance's innovative and empathetic approach to supporting clients on their journey to achieve financial freedom.

Lou Antonelli, Chief Operating Officer at Beyond Finance, emphasized the importance of understanding the emotional weight that comes with debt. "Debt is more than a financial issue. It carries emotional weight that demands human understanding," said Antonelli. "Our team members lead with compassion guided by personal experience, professional training, and an unwavering commitment to helping empower clients throughout their journeys. This award is a powerful validation of that work."

The company's 300+ member Client Success Team plays a crucial role in delivering an exceptional customer experience. They provide 24/7 support to clients paying off debt and many team members are former or current clients themselves, allowing them to create deep connections in every interaction. In addition, Beyond Finance introduced specialized empathy training for its team members in 2024 and logged over 500 collective hours in its first year.

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The Stevie Awards judges were impressed by Beyond Finance's strong results in client satisfaction and long-term financial improvement. Graduating clients reported an average increase from 5.9 to 8.2 in their financial habits after working with Beyond Finance. The company also maintains a Net Promoter Score of 80, which measures customer loyalty and satisfaction by asking how likely customers are to recommend the company to others.

Vanessa Hering, EVP of Strategy and Operations at Beyond Finance, highlighted the crucial role of the Client Success Team in the company's unique and effective approach to debt consolidation. "The Client Success Team is at the heart of what makes Beyond Finance's approach to debt consolidation both unique and effective," said Hering. "Our team meets clients where they are with the goal of resolving questions on first contact. Every conversation is a chance to build trust and move our clients' goals forward."

Beyond Finance's approach also includes integrated support from accredited financial therapists who lead weekly financial wellness webinars. This holistic approach to debt consolidation sets Beyond Finance apart from other organizations in the industry.

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To learn more about the American Business Awards and view the full list of winners, visit www.stevieawards.com. For more information on Beyond Finance and how it supports clients on their journeys to financial freedom, visit www.beyondfinance.com.

Founded in 2024, Beyond Finance, LLC is one of the nation's largest debt consolidation organizations. The company is committed to providing clients with a smart way to move beyond debt by helping them lower their monthly payments, reduce the impact of interest, and reach a debt-free life sooner. With customized proprietary tools that prioritize ease-of-use and transparency, Beyond Finance has offices in Chicago, Atlanta, San Diego, and Houston. In 2024, the company was awarded with three ConsumerAffairs' inaugural "Buyer's Choice Awards" for Best Customer Service, Experience with Staff, and Transparency within its category.
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